VideoGet FAQ
Q: What is VideoGet?
A: VideoGet is a powerful, easy-of-use tool that allows you to download video from online video services, such as YouTube, Google Video, etc.
Q: Is VideoGet FREE?
A: No, VideoGet is not free, but almost free, for $24.95 you'll get full registered version and all minor lifetime upgrades.
Anyway, there is a way to get VideoGet for FREE with our partner TrialPay:
Q: Is it legal?
A: There is a ton of good content on YouTube, but copyright infringement claims and DMCA take-down notices
mean that any given video can disappear at any time. Having a local copy of the video means you won't
lose access if YouTube removes the video from their site. And if you convert the video to any format,
you can view it more comfortably for your needs. Doing this appears to be in compliance with YouTube's
Terms of Use, as long as you do not distribute the videos to
others, and you retain any copyright notices on the files (see sections 2A and 4).
Nuclear Coffee does not take any responsibility to content you are attempting to download, since we can't handle it.
We strongly recommend you not to download any
copyrighted material, music videos, etc due to law restrictions. VideoGet doesn't change content of any
downloaded videos; it may only convert it to different video file format for more comfortable video watching.
Nuclear Coffee has no control over, and assumes no responsibility for, the content, privacy policies, or practices
of any third parties.
Q: The video was downloaded and converted without problems, but I can't watch it. No picture, only sound
Q: I have a feature request to VideoGet, can I send it to you?
A: Of course, your feature requests help us improve VideoGet according to your needs.
Q: I want to download video from website which you don't support. What should I do?
A: You can request to support this website by making post to our support area.
But we don't guarantee that we'll be able to support this website due to specific technical requirements.
Q: Today I noticed that VideoGet has started to support a new website. How did you do that?
A: The main goal of VideoGet is dynamical update of application script every time when you start the application. You can change these settings
in the "Options" dialog. But we recommend updating the program to keep up to date with the latest changes, as popular video websites sometimes
may change their script or we can introduce new supported websites.
Q: I paste valid link into "Add URL" dialog, but it doesn't download the video.
A: Perhaps the website you want to download video from, has changed its script and we have not handled it yet. You may post your problem to our support area and you will get our feedback during next 2 business days.
Q: Are there plug-ins for firefox or internet explorer browsers?
A: Yes, there are. VideoGet has FireFox and Internet Explorer Extensions
Q: Will VideoGet download streaming media via MMS://, RTSP://, RTMP:// protocols?
A: Now VideoGet also supports MMS protocol. Though, RTSP and RTMP are not supported yet
Q: How to watch YouTube video on my TV?
Ordering FAQ
Q: Do I need to pay once for the software, or there are monthly / yearly fees?
A: No, you need to purchase it only once. All minor updates are provided for free.
Q: Is it secure to order online?
A: Yes, it is 100% secure. We use a major credit card and order fulfillment center called Plimus. It handles over 50% of Internet software orders.
Q: I have just purchased the program. What's next?
A: After your order details will be verified by Plimus, you will receive email with activation key. If you don't know how to activate it - please visit this page
Q: What's the upgrade policy?
A: Any updates released within the same Major version is provided free of cost. If we'll add a drastic amount of features then we may up the version number and the cost of the upgrade will be nominal and will be determined at that time.
Q: I lost my license key. How can I get a new one?
Didn't find the answer to your question? Ask us by posting to our support area
