ConvertVid FAQ
Q: What is ConvertVid?
A: ConvertVid is a universal video converting tool that allows you to convert video between various video file formats. To learn more about ConvertVid, please check this ConvertVid info page
Q: Is ConvertVid FREE?
A: No, ConvertVid is not free, but almost free, for $24.95 you'll get full registered version and all minor lifetime upgrades.
Q: ConvertVid License Key is incorrect. When I entered (copy and paste) the product key, the program rejected it saying it was invalid.
A: The license key should be valid. Please ensure that you do not miss any characters and do not include any spaces.
If you copy and paste the license key, make sure you do not include any spaces at the beginning or at the end.
If you are using keyboard to enter the license key, please make sure that you aren't accidentally mistyping any characters, interposing O's and zeroes, and the like.
Note. If you receives license key as ABCD-ABCD-AB, it should be entered exactly this way, not as ABCDABCDAB. Please make sure you include all the characters.
Q: Do I need to purchase additional license to use ConvertVid on 2 computers?
A: Yes, you should purchase separate licenses for each device. Once you activate ConvertVid on your computer, you can't use this license key on other computers. ONE license can be activated only on ONE computer.
Q: How to convert video for DVD and CD with ConvertVid?
Q: How to convert video for iPod with ConvertVid?
A: With ConvertVid you can convert video to all popular video file formats and for any devices, such as iPod, iPhone, PSP or Zune. To learn how to convert video to iPod, please read the following guide: How to convert video for iPod with ConvertVid?.
Q: The video was converted without problems, but I can't watch it. Only sound
Q: I'm trying to convert .wmv files to .3gp with ConvertVid, so that I could watch them on my cell (LG Voyager). When I do so and try to play them, I get "Cannot Support High Resolution".
A:LG Voyager supports the following video file formats: AAC, WMV, MP4, 3GP, 3G2. The display resolution for LG Voyager is 320 x 240. To ensure that you're doing everything correctly, please try to set the convert options as follows:
Q: I have purchased ConvertVid to convert video to my Sony Walkman NWZ-A728B, but it doesn't work.
A: Here are the correct converting settings for your Sony WALKMAN-NWZA728B:
Q: I have a feature request for ConvertVid, can I send it to you?
A: Of course, your feature requests help us improve ConvertVid to meet your needs.
Ordering FAQ
Q: Do I need to pay once for the software, or there are monthly / yearly fees?
A: No, you need to purchase it only once. All minor updates are provided for free.
Q: What's the refund policy?
Q: On which operating systems will your programs work?
A: All our programs are working on Windows NT/2000/XP/Vista/Windows 7.
Q: Is it secure to order online?
A: Yes, it is 100% secure. We use a major credit card and order fulfillment center called Plimus. It handles over 50% of Internet software orders.
Q: I have just purchased the program. What's next?
A: After your order details will be verified by Plimus, you will receive email with activation key. If you don't know how to activate it - please visit this page
Q: What's the upgrade policy?
A: Any updates released within the same Major version is provided free of cost. If we'll add a drastic amount of features then we may up the version number and the cost of the upgrade will be nominal and will be determined at that time.
Q: I lost my license key. How can I get a new one?
Didn't find the answer to your question? Ask us by posting to our support area
